Refund policy

Here is the formatted text for your Returns & Refunds Policy. You can copy and paste this directly into the Shopify editor. It uses standard formatting (Headings, Bold, and Tables) that will stay consistent with your store's theme.

Returns & Refunds Policy: When things don't go to plan

Last updated: March 2026 | Jurisdiction: New Zealand only

Overview

Our products are fresh, perishable food items. Please read this policy carefully before purchasing. Your statutory rights under the New Zealand Consumer Guarantees Act 1993 are not affected by this policy.

Policy at a Glance

Category Policy Details
Change of mind returns Not accepted
Faulty or defective products Accepted
Notification window for faults Within 24 hours of receipt
Remedy for faults At our discretion (Replacement, credit, or refund)
Signature required on delivery No

Section 01: Perishable goods — no change of mind

Because all of our products are fresh, perishable food items, we are unable to accept returns or offer refunds on the basis of "change of mind." We encourage you to review your order carefully before completing your purchase.

Section 02: Faulty or defective products

If you believe you have received a product with a genuine fault or defect, please contact us as soon as possible after delivery. Given the perishable nature of our products, we ask that you notify us within 24 hours of receipt.

To lodge a claim, please provide:

  • Your order details (name, date, order reference)

  • A clear description of the fault

  • Photographic evidence where possible

Remedy: Where a product is found to be genuinely faulty or defective, the remedy offered will be at the sole discretion of BJ's Bakery and may include a replacement product, store credit, or refund.

Section 03: Delivery — signature not required

Orders are delivered without requiring a signature. By placing an order, you accept that delivery will be completed in this manner and acknowledge the associated risks, including the possibility that goods may be left unattended.

Section 04: Incorrect delivery address

BJ's Bakery is not responsible for orders delivered to an incorrect address where that address was provided in error by the customer. Please ensure your delivery address is correct at the time of ordering.

If you notice an error after placing your order, contact us immediately. We will do our best to assist, but we cannot guarantee amendments once an order has been dispatched.

Section 05: Contact us

For any queries regarding this policy or to lodge a product fault claim, please get in touch:

This policy applies to orders placed directly with BJ's Bakery. Nothing in this policy limits or excludes rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. This document should be read alongside our Shipping Policy and Terms of Service.